Benefits of the BEA Platform:
Open, highly adaptable infrastructure
Clustering to assure scalability and high availability
"We can focus our efforts where they deliver the best value, which is in
business process rather than infrastructure."
Results:
In its first year, site reduced customer service calls by 30%
$20M in orders over the Web site in 2001, and an estimated $40M in 2002, with
projected 20-30% increase in services
Site traffic up 90%
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Entigo personalized its Entigo Catalog and Entigo Order e-commerce solutions, based on BEA WebLogic Server, to get the job done and on schedule. WebLogic Server's rigorous support of Java 2 Enterprise Edition (J2EE) and Enterprise JavaBeans (EJB) enabled Entigo to quickly build an industrial-strength set of services for delivering e-commerce applications.
"We chose to partner with BEA because it has a strong record for early adoption and adherence to standards - today's and the emerging standards of tomorrow," said Mark Demers, VP of marketing and business development at Entigo. "Such dedication to standards, such as J2EE and XML, helps ensure we are flexible as we move forward with our business. BEA WebLogic Server provides a comprehensive set of industry-standard specifications for component structures, transaction management, and communications interfaces, which frees Entigo from writing its own custom middleware. With the robust functionality of the BEA platform, we can focus our efforts where they deliver the best value, which is in business process rather than infrastructure. As an industry innovator and pioneer in B2B e-business applications, we view BEA WebLogic Server as strategic technology that plays a critical role in Entigo's current and future efforts."
With Entigo Catalog, BendixKing.com presents a single, customer-specific view
of its complete product offering. Entigo Order enables BendixKing.com to conduct
real-time, online transactions. Easily configurable to Honeywell's existing
system and business process, Entigo Order allows BendixKing.com users to place
and track all their purchases through the Web.
Honeywell reported to Aviation Week that, in its first year, the BendixKing
site has reduced customer service calls by 30 percent. The company now requires
its dealers to order online, and booked $20 million in orders over the Web site
in 2001 and expects to achieve an estimated $40 million in 2002. Site traffic
to Honeywell's BendixKing.com site increased by 90 percent each month, and Honeywell
foresees a 20-30 percent increase in services.
Ancillary benefits are passed on to BendixKing dealers, which are now contacted by more pilots than ever, thanks to the system's dealer-locator feature. With the BEA/Entigo solution, dealers and OEMs can review and purchase products straight from the Web site - a virtual one-stop shopping experience that saves both time and money. Pilots can find the most current information they want online, ordering through their dealers, since the online catalog is always current. For dealers, the customer-profiling feature highlights products that will likely interest individual pilots, and an order's status can be tracked in real-time from anywhere.