Delivers broadband
services faster and undercuts competition
"After
we implemented billing, the first new process, we saw a drastic
productivity improvement. Within this short period, BEA WebLogic
Integration enabled us to eliminate re-keying of data and to consolidate
multiple steps. This doubled productivity and virtually eliminated
errors... We have more than exceeded our ROI goals."
—
Rick Utley, Senior Manager of Development IP Communications
IP
Communications delivers broadband communications to residences and
businesses throughout Southwest USA, and has automated its entire
customer provisioning with the BEA platform. To
remain competitive, IPC needed to reduce the time it takes for customers
to get broadband services, and reduce the costs to provide them.
The BEA WebLogic Integration Solution
integrates front and back office systems to process customer orders
and deliver customer services efficiently.
Results
· 522% annual ROI with payback in 10 weeks.
· IPC saved over $2 million due to improved productivity
and software.
· IPC can under-price its competitors for its services
Benefits
· "We can handle twice as many orders with the same
amount of people."
· IPC reduced the time it takes to deliver services to a
customer from an average of 45 days to an average of 15 days - giving
it significant competitive advantage.
· Comprehensive support for industry standards including
J2EE and XML offers scalable, reliable growth.
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