From order-taking
to building customer relationships
“Sure,
BEA provides us with unbeatable time-to-market, investment protection,
personalization and scalability. But our bottom line — that’s
where BEA is really helping… We’re delivering on the dot-com
promise where so many medical startups failed; that’s a dramatic
demonstration of the power of BEA’s portal framework for established
enterprises such as ours.”
—
David Ramsey, Chief Information Officer,.PSS World Medical
Industry:
Healthcare/Medicine
Products: BEA WebLogic Enterprise Platform (WebLogic Server, WebLogic
Commerce Server and WebLogic Personalization Server)
PSS
World Medical built the MyPSS portal on BEA WebLogic Server, WebLogic
Commerce Server, and WebLogic Personalization Server, providing
customers with self-service ordering and shipment tracking, reducing
costs, and freeing its sales force to cover more territory and spend
more time with each customer.
Problem:
Sales effectiveness
PSS World Medical needed to increase sales productivity by adding
online ordering.
Solution:
Enterprise portal
The MyPSS portal offers personalization to expand revenue opportunities,
reduce order-fulfillment costs, and enable medical-supply customers
to manage product delivery and inventory more effectively.
Results
· MyPSS portal provides customers with self-service ordering
and shipment tracking, customized usage reports, and access to same-day
product delivery.
· The portal offloads much of the time-consuming work of
processing low-margin, high-volume orders.
· Sales associates can focus on capital-equipment sales and
relationship building with their large and rapidly expanding clientele.
Benefits
· Deployment expected to take a year was accelerated by 4
months.
· "BEA provides us with unbeatable time-to-market, investment
protection, personalization and scalability."
· "The BEA WebLogic environment is not only the safe
choice, it's the best application server on the market."
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