PSS is a leader in marketing and distributing medical products to physicians, long-term care providers, and imaging facilities.
PSS needed to increase sales productivity by adding online ordering.
PSS also needed to offload time-consuming low-margin, high-volume orders.
Requirements for MyPSS portal:
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Chances are that if you were recently hospitalized or had to undergo medical tests, you used medical supplies distributed by PSS World Medical, Inc., and you're happy to know that these products are available when you need them. Since its inception in 1983, PSS has become a leader in marketing and distributing medical products to physicians, long-term care providers, and imaging facilities in all 50 states. In 2000, the company's three business units employed more than 5,000 people, servicing nearly 160,000 healthcare facilities, and generating revenue of approximately $1.8 billion.
Healthcare providers need to keep tight controls over supply inventories and buy from reliable distributors. PSS is a classic sales organization, and is constantly searching for ways to broaden its coverage area, streamline order processing and fulfillment, and strengthen customer relationships. For a company that doesn't manufacture its own products, overcoming these challenges is absolutely critical in order to distinguish the company from would-be competitors and build a healthy, sustainable business.
For PSS, the solution was the Internet. To free up its sales force to cover more territory and spend more time with each customer, and to help lower operating costs, PSS realized that transitioning a portion of its business onto the Web was a necessity.
The tricky part would be developing a Web presence that is useful, useable, intuitive, and compelling so that customers feel equally as comfortable logging onto the site as they do calling sales people. And the site would have to be extremely reliable so that sales reps would have the confidence to allow it to do its job without human intervention.
Built on BEA WebLogic Server with WebLogic Commerce Server and WebLogic Personalization Server, the portal provides customers with self-service ordering and shipment tracking, customized usage reports, and access to same-day product delivery.